What is the POPI Act

We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us.

What information will we collect

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.

You agree to provide accurate and complete personal information. Should you fail to provide accurate Personal Information: we may refuse to process your request for services/goods.

Why do we collect Personal Information

We collect personal information in order to liaise with you telephonically, via our website or email so that we may:

• Respond to any query or comment received from you;
• Enable us to process, validate and verify information and requests for the supply of services;
• For the purposes for which you specifically provided the information; and
• Generally to improve your experience on our website.

Minors

If you are under 18 years of age (minor), we will require the consent of your parent/guardian/competent person before we process such personal information.

Processing of Information

We will share your personal information:

• In order to comply with applicable law or with legal process served on our company;
• In order to protect and defend the rights or property of our company; and
• With employees and/or third parties who assist us in providing services to you and thus require your personal information in order to render a proper and efficient service.

Security Measures

• Treat your personal information as strictly confidential;
• Take appropriate technical and organisational measures to ensure protection against unauthorised or unlawful processing;
• Promptly notify you if we become aware of any unauthorised use;
• Provide reasonable evidence of our compliance on request; and
• We will not retain your personal information longer than originally required unless required by law or via consent.

Cookies

Information and data is automatically collected through the standard operation of the Internet servers and through the use of “cookies.” Cookies are small text files a website can use to recognise repeat users and track usage behaviour. If you do not want information collected through the use of cookies, most browsers allow you to deny the cookie feature.

Your rights